Shipping Policy

The shipping fee for each order is based on the package weight, package dimensions, delivery destination, and shipping method.

The shopping cart will automatically calculate estimated shipping costs with the exception of freight shipments.

We use proprietary software to calculate estimated shipping charges at the time of purchase and try to ensure that shipping is accurately calculated in your shopping cart. There may be times that we will need to contact you when there is a measurable difference between the estimate and actual cost. If you are notified of any additional charges, you will have the right to modify or cancel your order for a full refund.

Shipping Methods and Transit Times

We strive for fast order processing and shipping times. To meet this promise. orders may be fulfilled directly by the manufacturer or distributor in an effort to reduce the shipping time.

When multiple items are ordered, we will make every effort to send the items together. However, depending on availability, warehouse locations, etc an order may ship from several locations. If your order is processed into multiple packages, you will only pay one shipping charge and will not incur any additional freight/shipping charges. Tracking information for each portion of the shipment will be provided. 

Shipping options at checkout are promised from the point of shipping, not from the time the point of sale.

 In Stock Items Ship Within 24 Hours.

Shipping Method	Processing Time During Business Days	Delivery Time
Standard Ground	1–24 Hours	1–6 Business Days (Average of 2-3 Business Days)
*Two-Day Air	1–24 Hours	2 Business Days
*Next Day Air	1–24 Hours	1 Business Days

 

Shipping Options

We use proprietary software to calculate the most cost effective shipment with the fastest ship time based on the performance of multiple carriers. Most packages will ship either UPS, FedEx, and the USPS. Items shipped via standard ground are generally delivered within 2-3 business days but can take anywhere from 1-6 business days. 

• Standard Ground Shipping (FedEx/UPS): 1-6 business days (average of 2 business days). Items qualifying for free shipping will be shipped via standard ground unless the shipment must be palletized.
• Second Day Air: Shipment time is two business days.
• Next Day Air: Shipment time is one business day. An item will be delivered the following business day if the carrier receives the item prior to their daily cut-off (varies by carrier).

Freight/LTL Shipping

Large, heavy, or oversized items may be shipped via LTL Freight.  These select items are palletized, loaded onto a large truck for shipment and delivered by scheduled appointment with a lift-gate for to-the-curb service. All items must be inspected for damage incurred in transit and signed for prior to the driver leaving.

Shipment time is generally 3-7 business days. Some areas are not serviced daily.

Freight (LTL) orders over $3,000 ship for free.

*Some restrictions may apply; always check the shipping charge on the cart page after entering the ship-to zip code. Hawaii and Alaska do not qualify for free shipping offers.

Order Tracking

Once an order has been shipped, an order confirmation will be sent to the email address on file with the tracking number for the order. If your order is fulfilled from more than one location, you will receive multiple shipment confirmations with tracking for each portion of your shipment.

If you did not receive a tracking number by email or need to confirm the tracking information, please contact us at info@higganumhydroponicsangarden.com.

Order Processing

Orders received prior to 2PM, EST will be processed the same day. 

Most in-stock items are shipped within 24-48 business hours of the order being placed. Orders placed over the weekend are received and processed the next business day.

If two or more business days have passed since you submitted payment and you have not received an email with tracking information, check your email address to ensure it was entered correctly and check your spam folder.

For additional questions related to your order processing, please contact us at 860-316-7471or send a message to info@higganumhydroponicsandgarden-com.preview-domain.com.

Refused Shipments

You will be responsible for full freight charges and applicable fees going both ways and a minimum 20% restocking fee for shipments that are refused for any reason other than the shipment was damaged in transit (not applicable to items damaged in storage) or if the shipping error was made by us.

Shipping Changes Fees

If a request to change the shipping address is made after the package ships, it will be subject to an Address Intercept Fee imposed by the shipping carrier. The amount of the fee varies according to the shipping carrier and the destination of the package. Please be aware that not all shipping carriers will accept address intercept changes. This policy is in accordance with the security measures and agreements made with our third party shipping companies.

If incorrect shipping information is given, it may result in your order being delayed to the desired destination.

Damaged Shipments

Please inspect all shipments carefully for damage or missing items prior to signing for them (if required). The freight carrier often denies claims after the shipment has been signed for. In the unforeseen event your shipment arrives damaged, please report any damages or missing items to the delivery driver, note any issues on the delivery receipt, and contact Hydrobuilder.com immediately.

If you sign your name on the freight bill without noting any damages, you are stating that you have received your shipment/order in acceptable condition. Once signed for, there will be no reimbursement of freight charges, order costs or any other charges incurred by you from Hydrobuilder.com.

Back-orders

In the unlikely event we are unable to ship your order completely, we reserve the right to ship the stock we have and back-order the items we’re unable to ship. You will not be charged additional shipping charges for the back-ordered item(s).

If an item you ordered is out of stock, we will attempt to contact you. We will let you know when the item is expected to be available again and will give you the option of waiting for the item to ship or having the order removed from your order for a refund.

Back-ordered items are charged in full at the point-of-sale, just like in-stock items. This reserves the item with the manufacturer, or, in some cases, to reserve an item that’s made to order.

To cancel a back-ordered item, contact customer service at 860-316-7471or send an email to info@higganumhydroponicsandgarden-com.preview-domain.com and we can further assist you.

Signature Required

Due to the valuable contents of some shipments, Higganumhydroponcisandgarden.com may require a signature upon delivery. We are unable to accommodate customer request to cancel the signature requirement. This ensures the safe delivery of your item. Many of our third-party shipping carriers require signatures upon delivery to protect against fraud and theft.

Your Order Shows Delivered But You Don’t Have It

If your tracking number shows delivered on the carrier’s website but you don’t have it:

• Check the area around your home for the package and ask anyone it may have been left with.
• If the package is not found please contact us at 860-316-7471 or info@higganumhydroponicsandgarden-com.preview-domain.com as soon as possible.

Each order will come with insurance provided by the carrier. We will contact the shipper to report a missing package on your behalf, but we cannot be responsible for issues related to the carrier and the delivery of your item. 

Please be sure to ship to a secure location. We cannot be held responsible for packages stolen from the delivery address.  

Shipping Disclaimers

Events out of our control such as severe weather, catastrophic events, delivery failures due to carrier may cause delays.

higganumhydroponicsandgarden-com.preview-domain.com ships within the contiguous 48 states, as well as to Alaska and Hawaii. We do not ship outside of the United States.

Most carriers will not ship to PO Boxes. If you enter a PO Box for your shipping address, we may have to contact you for an alternate delivery address.